State Farm® Insurance Agent Jeff Genant

"I needed property insurance and worked with Sam from this office, who provided exceptional communication, availability, and efficiency."

"Sabrina went above and beyond to get my policy in place. Very friendly, punctual, and exceeded my overall expectations. Not to mention, got me a rate that was 50% less than what I was paying to my prior insurer. Highly recommend Sabrina & Jeff!!!"

"I been overpaid with home and auto insurance with others insurance company, finally I got good discount with State Farm Thank you Sabrina for great help!"

"Staff was friendly and professional."

"Sabrina Schenk was awesome !!! Quick, efficient, on top of state requirements. Couldn't ask for better for my auto and renter insurances."

"Sam Andrews curated one of the most helpful, value adding and enjoyable service experiences I’ve ever had and answered my questions, kept me informed on every step of the process and took time to explain complex steps along the way showcasing his mastery and expertise. Sam not only solved my problem and provided guidance, but embodied the values of State Farm. He truly cares for customers, puts them first, and is interested in the person on the other side of the conversation. A true example of what human interaction shown to customer by a business through their employees should look like."

"Was just shopping around for insurance when I called and spoke to agent Sam Andrews with State Farm. Super knowledgeable about my home and car insurance and explained several different options to me that I hadn't even thought of that could happen. I saved quite a substantial bit on both policies which is what most of us are looking for these days. What I liked most was I really felt valued as a customer with Sam. He took the time in the beginning to forge a business relationship with me instead of the in and out with most insurance agencies. I highly recommend Sam Andrews to anyone looking for insurance on whatever they need. Nothing but professionalism from him from beginning to end of the seamless process. If you are looking for new insurance look no further. This is it. Give Sam Andrews a call today. You'll be glad you did. I know I am."

"We all could use a friend in the insurance business who is knowledgeable, experienced, surrounded by a Team, eager and able to assist. Over the years, this has been my experience each time I interact with Sam Andrews at Jeff Genant’s State Farm Insurance Office in Ballantyne. If you are searching for a local insurance agent who combines industry expertise with authentic client care, a familiar voice when questions or concerns arise, give Sam a call. Jeff Genant’s State Farm office has earned my full confidence, and so they will yours. Juliana"

"Sam was incredible to work with! He was so knowledgable and patient throughout the process. He answered all our questions and was very helpful in educating us on what the best options would be to meet our family insurance needs. His responsiveness and follow up were top notch. If I could rate this experience higher than 5 stars I would! I will highly recommend Sam and Jeff’s office to all my family and friends!"

"Exceptional service, I called 10am frantically needing a Renters Insurance Policy prior to my TODAY move in! after calling several branches getting answering machine, I called this local agency and got agent Sam Andrews, he was great! heard me out, (calmed me down) pulled together a customized quote, even called the leasing agent while I was on-line to confirm address was correct for the new community in Dallas, NC. Awesome service that also came with happy, lite conversation. Thank you Sam!"

"State Farm has been a pleasure to become a part of. This insurance company has made my life much better while paying insurance on multiple vehicles. Jeff has really being great to work with and other staff members as well. I highly recommend this office to do business with."

"Moving to the Charlotte area came with a lot of changes, but working with Sam Andrews made the transition much easier. Sam was incredibly knowledgeable about the coverage I needed and took the time to walk me through every step with full transparency. Beyond being professional, he was personable and kind—he genuinely took a personal interest in my needs and went above and beyond to help me find the right pricing and support. When I purchased a new home, Sam clearly explained all the details of homeowners insurance, which made choosing State Farm an easy decision. I highly recommend Sam to anyone looking for a trustworthy, responsive, and dedicated insurance agent."

"We have been with Jeff Genant- State Farm Insurance for years. Jeff and his team are wonderful. They are professional, thorough, knowledgeable and prompt. We highly recommend Jeff for all your insurance needs."

"Jeff and his team are the best in the business. Always available and quick to respond. My family has been extremely satisfied with their service over the past 12 years. Thanks Jeff and Team!"

"I have been with Jeff Genant for 10 plus years. He and his team are extremely knowledgeable and easy to work with. I have referred family and friends and will continue. Thank you Jeff and team for great service! TH"

"Have been a customer for some time now. The best customer service I’ve ever experienced."

"I have worked with Jeff for couple of years I believe. He was so nice to get you started with his insurance which every agent is in the beginning but true colors come out during certain situations. I was in an accident on the 14th and he completely could care less , I would call and ask him general questions about the process he talked really fast just to get me rushed off the phone . Doesn’t have the time or patience at all . Not only that , Jeff spoke to me with an attitude and would tell me “ I’m making everything harder than what it is” .I called and left a voicemail during Easter break with knowing they are closed and will get back to me during business hours which was fine to me . Jeff chose to call me back with an attitude as if he was doing me a favor and even said “ I’m calling you on Easter break right now !” I will NOT be talked to in that manner. I changed my agent to someone that will respect me and have patience . Someone that doesn’t mind answering my questions even if it’s many questions to be knowledgeable about the process of claims. Someone that is humble. Without your customers NO agent would succeed at all. I wish (Jeff) the best and many blessings but he definitely wasn’t a good neighbor and wasn’t there patiently or kind. (Reply back comment for Jeff:) I’m not speaking about other representatives that work for the agent, yes they had great customer service and I appreciate those that were kind. I am specifically pointing out Jeff (HIM ONLY) in this review individually. He was rude, with lack of patience and would cut me off while I was talking over the phone. There are other reviews stating this behavior from the past so I’m not the only one with this type of negative response/review. Thank you !"

"Just Called to get a quote for renter insurance, and get a deal at the same time. Awesome. Thank you Sabrina."

"Jeff and his team provide top notch customer service! If you’re not already bundling your insurance, give his office a call and let them give you a quote on doing so!"

"Amazing Customer Service. They always are so kind and professional."

"Sabrina Schenk - She has been one of the best agents assisting me with changing my home and auto insurance today. Sabrina Schenk was very friendly with lot of patience and a wealth of knowledge. She has helped me get a great quote which saved lot of money with the home insurance. Her professionalism was top tier. She truly enjoys what she does because she does it effortlessly and was always available for any questions and clarifications. She shared lot of tips and suggestions during this process. Sabrina - Thank you again for your help and service."

"Sabrina was extremely fast and cost effective. We really appreciate the help. I would highly recommend."

"We recently got married and merged our policies together. Sabrina was an absolute gift in this process! She quoted us many different ways until we found just the right policies for our family’s needs. We highly recommend this agent for all your insurance requirements! Sabrina will go over and above to provide you with the best coverages and pricing for your particular situation. Thank you, Sabrina, for an amazing, seamless experience (if getting insurance can qualify for that!!)😊"

"I had one of the best agents assistant me with changing my home owners insurance today. Sam was friendly, personable, and a wealth of knowledge. His professionalism was top tier. You can see that he truly enjoys what he does because he does it effortlessly. I honestly felt like at the end of the conversation that I did not have any questions because he checked all the boxes and also gave me more information than I needed without me realizing I needed it. Thank you again for your service."

"During my recent inquiry about auto and renters' insurance, I was assisted by agent, Sam Andrews. I was impressed by his sincere attentiveness as he patiently listened to my concerns and answered all my questions in a timely manner. After researching my particular needs, he gave me honest and professional advice on how to move forward. His integrity was greatly appreciated. If you have any questions concerning your insurance needs, I would highly recommend Sam to assist you in those efforts."